Shipping policy
Shipping & Returns
Order Processing Time
Please allow up to 5 business days for us to process your order. All orders processed after 12pm (CST) will be considered for the following business day. (Business days include Monday through Friday and exclude holidays and weekends. Orders processed on Friday after 12pm (CST) will continue processing on the following business day.)
Incorrect Shipping Information
If a package is returned to Chantress Creations LLC due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the redelivery cost. Chantress Creations is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.
Any edits or cancellations must be completed before your order has been fulfilled with a tracking number.)
No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.
Lost or Stolen Packages
Chantress Creations is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Chantress Creations will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
It is up to the customer to provide an accurate address when entering their shipping information. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.
Damaged or Missing Products
It is possible for items to shift in transit, as well as for wear and tear to appear on the package due to handling by the carrier. Please inspect your package as soon as it arrives at its destination. If any item is damaged upon arrival, please email us at hello@chantresscreations.com with photos of the damages and necessary information to support your claim and we will be happy to assist you.
Backorder or Out of Stock Items Items
We strive to have all of our products available for immediate shipment. Due to popularity and high demand for our products, some products may become back order items. We will take all necessary steps to advise you in a prompt manner if this situation occurs. If it is possible to ship a portion of your order, we will send out all available items and place the remaining item(s) on back order. Your remaining back order items will be shipped separately as soon as possible with no extra shipping costs charged to you.
Chantress Creations reserves 30 days to reship any reported missing or damaged items from the initial shipment date.
All damaged claims must be submitted within 7 days, along with photo evidence (highly suggested) in to ensure proper resolution.